The short version: you can play Goup Climbs Everywhere without an account, and if you do, we store nothing about you. A bug report is the one thing you can choose to send us, and an email on it is up to you. Connecting a Google Play Games account is optional — it saves your coins, skins and best score so they survive a new phone, and it is the only way to buy anything with real money. There is no advertising, no tracking and no outside analytics service. When you are connected, we do keep what is played and bought, to run the game: section 2 says exactly what.
This policy describes how the mobile game Goup Climbs Everywhere ("the game", "we", "us"), published by EnPo, handles information. It applies to the Android application with the package name com.enpo.goupjump.
1. Playing without an account
The game is fully playable with no account. In that state your best score, coins, gems and unlocked characters live only in the game's private storage on your phone, and we hold nothing about you. If you choose to send a bug report, we keep only that report (section 2).
Some things still leave your device, and none of them identifies you:
- The shop catalogue. On launch the game asks our server what items exist and what they cost, so prices can change without a store update.
- A version check. The game asks whether a newer version has been released, so it can tell you.
- The world. The game asks which maps exist and how they look, and downloads the pictures and sounds they use, so new maps can arrive without a store update.
- News and mail. The game downloads our news and any mail meant for everybody, so it can show them to you.
These are all anonymous requests that send nothing about you. Like any web request they reach our hosting provider with your device's IP address, which their infrastructure logs briefly for security and abuse prevention. We do not read those logs to identify players, and we do not link them to anything.
2. Connecting a Google Play Games account
Connecting is optional, and the game asks only when you choose it in Settings or when you try to buy something with real money.
Android may sign you in to Google Play Games automatically when the game starts, because that is how Play Games works on your device. That sign-in is between you and Google.
We never create an account for you without you asking. If you have connected before — on this phone or another — the game reconnects you automatically at launch, so reinstalling does not lose your coins and skins. Doing that means asking our server whether it already knows your Play Games player ID. If the answer is no, no account is created and nothing about you is kept, apart from the short-lived abuse counter described below, which is not linked to any account.
When you connect, we create an account for you and store:
| What | Why |
|---|---|
| A random identifier we generate for you | To hold your progress under something that is not your Google identity |
| Your Google Play Games player ID | So we recognise you next time. It is an identifier Google gives the game; it is not your email address, and it is different for every game you play |
| Coin and gem balances | So your earnings survive a reinstall or a new phone |
| Characters and outfits you own | The same |
| Best score and number of runs | The same |
| Records of purchases: the Google purchase token, order number and what it granted | So a purchase can be verified, restored, and not paid out twice |
| Codes you redeem: which reward a code gave and when (a one-use code also records that it was you who used it) | So each code gives its reward once per account, and a one-use code works once |
| Gifts from our support: what was given, the title and note you see in the game, and our reason for sending it | To put right a problem you reported, and to keep a record of what we changed on your account |
| Your mail: which mail from us arrived for your account, when, and whether you claimed what it gave | So a gift in the mail is given once, and stays claimed on every phone you use |
| Your own offers: which special offers the game opened for you, when, for how long, and whether you bought one in time | So an offer meant for you is shown to you alone, is never shown again sooner than we promise, and can only be bought while it is open |
| A bug report you send: what you wrote, your email if you typed one, an image if you added one, the game's version, and your phone's model and system | So we can fix what went wrong, and ask you more about it if you gave an email. You can send one without connecting |
| Each day you play: your runs, play time, best, the coins and gems you picked up, which character, skin and map you played, and the game's version | To run the game as a business: what is played, in totals |
| Every change to your coins and gems, and why it happened | The same, and to put right a problem you report |
| Your power-ups: each one's upgrade level, how many you hold, and the ones a run used | So they survive a reinstall or a new phone, and are spent once |
| Your answer if the game asks you to rate it: rate, later or no thanks, how many times and when you were asked, and the version | So another phone of yours does not ask again too soon |
| When the account was created and last used | Basic operation and abuse prevention |
We do not store your name, your profile picture, your contacts, your location, or any advertising identifier. We have an email address only if you type one on a bug report, so we can ask you more about the bug. If you buy something, Google tells us the billing country of that purchase (section 5). We never receive your Google password.
Stopping abuse. So that nobody can flood our server — which would stop sign-in and purchases working for everybody — we count how often requests arrive, per account and per internet address. This covers every request to sign in, save progress, make a purchase or redeem a code, including the automatic check at launch described above. The address is never stored as itself: it is scrambled with a secret key into a code that cannot be turned back into the address, and the two kinds of count are never joined to each other. Each count is deleted within minutes of its time window closing, so no count is kept for more than about a quarter of an hour, and counts are used for nothing else.
When you contact support. To find your account we ask for the order number on Google's receipt email, or the Player ID shown in the game's Settings — the random identifier above, which you can copy there. Our support can also see a list of connected players and a page for each: the Player ID, when they joined and last played, their billing country if they have bought something, the game version, what they own, bought, spent and were given, their coins and gems, and their runs and best. It shows no name, no email and no Google account id, and it cannot be exported. It is there so we can help a player who asks, and reach them with a gift or a mail. We keep a record that a lookup happened and whether it found an account, but not what was looked up.
News and mail. Reading the game's news sends nothing about you. When you are connected, the game asks our server for your mail and tells it which version of the game you are running, so mail meant for a new version reaches the people on it. Our support can write to particular players, chosen by the Player ID they gave us. Which news and mail you have opened is kept on your phone and never sent to us. If you play without connecting, your mail and anything you claim from it are kept on your phone only, and are lost if the game is deleted before you connect; if you connect later, what you claimed comes with you.
Your own offers. Now and then the game may show you a sale of your own - for example after you have played for a while, come back after some time away, or bought a character. When you are connected, our server decides this from what it already keeps for your account - your runs, your best, your coins, your purchases and when you last played - and records which offer it opened for you, when, and whether you bought it. Nothing new is sent from your phone for it. If you play without connecting, your phone decides this by itself and nothing about it is sent to us. These offers are made by us beforehand; nothing is priced for you personally, and you are never shown a price that differs from what another player is shown for the same offer.
Bug reports. The game has a button for telling us something went wrong. You can send a report whether you are connected or not, and nothing is sent until you press SEND. You can add an image from your phone if you wish, and the game only ever sees the one image you pick. With no connection, your phone keeps the report and sends it when it can. An email is up to you: type one if you want us to be able to ask you more.
What we look at. We look at what players do and buy to run the game as a business: what people enjoy, what to make next, what sells and whether the game's economy is fair. We read it in totals and in groups of at least five. Your game sends this with the earnings it already sends, only when you are connected. If you play without connecting, none of it is sent.
Rating the game. The game may ask you now and then whether you would rate it on the store. Nothing is given for rating, and we never learn whether you really left a rating, or its stars. If you play without connecting, your answer stays on your phone.
3. Who processes this, and where
Our backend runs on Supabase (Supabase, Inc.), which hosts the database on our behalf as a data processor. They do not use your data for their own purposes. Their handling is governed by the Supabase Privacy Policy.
Data is stored in the region we selected when the project was created: Data region to be added.
We use no other third-party service. There is no analytics provider, no advertising network, no crash-reporting service and no tracker of any kind.
Google Play sends us a monthly earnings report, which gives each order's billing country, tax and Google's fee. We match it to our purchase records by order number, to know what we really earned and to keep our accounts.
4. How long we keep it
Your account and its progress are kept until you ask us to delete them, or until the game is discontinued and its servers shut down. We do not expire accounts for inactivity, because someone coming back after two years should find their skins where they left them.
Purchase records are the exception: we keep them for as long as tax and accounting rules require, even after an account is deleted, because we are obliged to. They are kept only as a record of a transaction.
The abuse-prevention counts in section 2 are the other exception, in the opposite direction: they are deleted within minutes, whether or not you have an account.
A gift from support is shown to you in the game for 30 days, and the record of it — including our reason — is kept with your account and deleted with it. So are the codes you have redeemed.
Your mail is kept with your account and deleted with it. Mail stops being claimable when it expires.
Which offers were opened for you is kept with your account and deleted with it.
The days you played and the changes to your coins and gems are kept for 400 days, then only as monthly totals that name nobody, and are deleted with your account sooner if you ask. Your power-ups and your answer to the rating question are kept with your account and deleted with it.
A bug report is kept for 180 days and then deleted. If you connected, it is deleted with your account sooner if you ask. If you played as a guest and gave an email, write to us from that address to have yours deleted sooner.
5. Purchases
Optional in-app purchases are processed entirely by Google Play Billing. We never receive, see or store your payment card, billing address or Google account details.
Google gives the game a receipt token confirming a purchase succeeded. We send that token to our own server, which asks Google whether it is genuine before granting anything — that check is what stops a modified copy of the game awarding itself currency. We store the token, what it granted, the price and currency Google Play showed you, the billing country Google gives us, and whether the order was later refunded. We do not store anything about how you paid. The price and the billing country tell us what sells and where, in totals. The refund mark is there so our records match Google's. Google's handling of your payment information is governed by the Google Privacy Policy.
6. Leaderboards
Goup Climbs Everywhere does not currently submit your scores to any leaderboard.
If a leaderboard is switched on in a future version, the name shown on your Google Play Games profile and your score would be visible to other players. This page will say so before that version is released, not after.
7. Permissions the app requests
- Internet access — the shop catalogue, the version check, the maps and their pictures and sounds, news and mail, saving your progress if you have connected, completing purchases, redeeming codes and sending a bug report if you choose to. The game itself is fully playable offline.
- Vibration — the optional haptic feedback you can switch off in Settings.
The game does not request access to your location, camera, microphone, contacts, photos, files or advertising identifiers.
To add an image to a bug report you pick it in your phone's own picker, which needs no permission. The game only ever sees the one image you picked.
8. Children
Goup Climbs Everywhere is not directed at children under 13 and we do not knowingly collect personal information from anyone under that age. If you believe a child has connected an account, contact us and we will delete it.
9. Deleting your data
You can delete everything, including your account and the progress stored on our servers. The data deletion page explains both the in-app route and how to ask us directly.
10. Your rights
Depending on where you live you may have the right to ask what we hold about you, to have it corrected, to have it deleted, or to receive a copy. Write to the address in section 12 and we will answer within 30 days. Because we hold no name and no location, a request usually amounts to your scores, your balances, what you own and bought, and the days you played.
11. Changes to this policy
If this policy changes, the revised version will be posted on this page with a new "last updated" date. Material changes affecting what we collect will be made before the relevant feature ships, not after.
12. Contact
Privacy questions can be sent to EnPo at privacy@enpogames.com.