Contact: support@enpogames.com
Please include your device model, Android version, and — for a purchase problem — the Google Play order number from your emailed receipt. It begins GPA. and is the only way to identify a specific purchase.
I bought coins or gems and did not receive them
Open Settings → Restore purchases in the game. This re-checks Google Play for anything that was paid for but not delivered, which covers the usual cause: the app closing or losing connection in the moment between paying and receiving.
If they still do not appear, contact us with your GPA. order number and we will sort it out.
How do I get a refund?
Refunds are handled by Google, not by us. Use Google Play's refund process, which is the fastest route and the only one that can return money to your payment method.
If Google declines and you believe the charge was wrong, write to us and we will look at it.
I lost my progress
If you connected Google Play in Settings, your coins, gems, skins, power-ups and best score are saved to your account. Connect the same account on your new phone to get them back.
If you did not connect, your progress is saved on that device only. It is lost if you uninstall the game, clear its data or switch phones.
Anything bought with real money can be restored on the same Google account through Settings → Restore purchases.
The controls feel wrong
Open Settings → Controls. You can choose tap, tilt or swipe steering. Tilt and swipe each have a sensitivity setting, and you can invert the tilt if your device steers the wrong way.
The game makes me feel motion sick
Settings → Reduce motion slows the drifting background elements and lowers their contrast. You can also turn off vibration in the same screen.
Is there any advertising?
No. Goup Climbs Everywhere contains no advertising.
Reporting a bug
Use the bug button at the bottom right of the menu, pause and result screens, or write to the address above. What helps most: what you were doing, what happened, what you expected, and roughly how far up you were.